We’re here to provide the best online certification experience possible. Our first responder support team is available 24/7 for assistance. If you have any questions about our website, or courses, simply fill out the contact form and we’ll provide a rapid response.
Here are some frequently asked questions that likely have the answers you’re looking for. If not, use the contact form below and we’ll get back to you as soon as possible.
Our courses have been designed to meet the stringent standards set by the Joint Commission (JCAHO) for resuscitation services. We ensure that our courses are evidence-based and comply with JCAHO requirements by adhering to the guidelines set by the International Liaison Committee on Resuscitation (ILCOR) and incorporating the latest peer-reviewed articles and expert consensus guidelines.
As per JCAHO’s “Provision of Care, Treatment, and Services” guidelines, our courses cover the following:
It’s important to note that according to the Joint Commission’s Standards Interpretation Group, the Joint Commission does not recommend any specific training program (e.g. American Heart Association or Red Cross being the two best known programs), but does require that they are evidence-based. All courses provided by our organization meet these requirements. We are proud to comply with the Joint Commission’s standards and our courses are designed to provide the best education and training to our students.
Yes! If your certification has expired or was with another provider, you can still take the recertification course through us.
All courses and exams are 100% online. You are not required to perform a live skills test with any of the certifications.
Yes! Our courses and website are designed to work on any desktop, tablet and phone with internet access.
If your employer doesn’t accept our provider card, we will issue a full refund.
View our refund-policy for more information.
No. You have unlimited access to the course, and there is no deadline or expiration date to worry about.
You can learn at your own pace and take the exam whenever it suits you, whether that’s in a single afternoon or spread out over several weeks.
Yes! We’ll send you an email reminder when it’s time to recertify. You’ll have plenty of advanced notice and time to complete the recertification.
No, we are an independent provider of continuing education unassociated with the American Heart Association. The AHA does not endorse or accredit any entirely online certification program. However, our curriculum conforms to the same emergency cardiovascular care (ECC) guidelines and standards published by the International Liaison Committee on Resuscitation (ILCOR).
We recommend checking with your employer or agency regarding their specific requirements for a course completion card. Some workplaces may require a card issued directly by the AHA (this is not a JCAHO requirement) while many others do not. If you are uncertain and decide to take the course first, we offer a full refund for your purchase in the rare event your employer doesn’t accept the card. We standby and are proud of our industry best 100% Money-Back Risk and Stress-Free Guarantee!
Upon successfully completing a course with us, you will receive a unique provider card, displaying our logo, your name, the course you completed, and your course completion and expiration dates. Our cards can be verified online by scanning the QR code on the card itself.
All certifications are valid for 2 years from the exam completion date.
The completion date and expiration date will be printed on the certification card. You can also view course information from the My Account page.
Instantly. After passing the exam, you will be able to download and print your certification.
The total number of questions depends on the course and changes to the AHA recommendations and guidelines. There are typically between 25 and 40 questions on the current exams.
All courses require a minimum passing score of at least 80%. You will be able to review the exam results and see which answers were incorrect. The exam can be retaken unlimited times without additional charge.
No. There are no time restrictions for completed any of the course examinations.
All course and exam progress is automatically saved. The program is designed to be taken at your own pace and intervals. Simply log in and pick up where you left off.
Yes! The certification program includes unlimited exam retakes. Navigate to the course, click on “Certificate” Exam”, at the bottom of the course sidebar; then click “Start Exam”.
Yes, all the courses you have taken will be saved in your account for future reference.
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