At iCertify, we are committed to providing exceptional training and certification courses to our valued customers. We understand that there may be situations that require you to request a refund for your purchased course. Therefore, we have implemented a generous refund policy to ensure that your experience with us is as smooth and hassle-free as possible. Please see our refund policy outlined below for more details.

• If your employer or organization does not accept our provider card, we will issue a 100% refund for the purchased course(s). Refund requests must be made within 30 days of the course completion date. To initiate a refund request, we ask users to fill out a simple refund form linked below and we will process your request as quickly as possible.
• You may cancel a course for a full refund at any time prior to completing the course exam by submitting a request. However, if the 30-day refund window has passed, we reserve the right to refuse your refund request.
• It is your responsibility to determine your organization’s requirement for ACLS, PALS, or BLS certification/recertification before registering for a course on our website.
• In the unlikely event that we are unable to meet your training needs, we will issue a full refund for your purchase. However, we reserve the right to refuse refunds only in extreme cases at our staff’s sole discretion.
• Upon issuing a refund, all course completion cards, provider cards, awarded certificates, online user profiles, and any other material issued to the customer prior to the refund will be voided and made inaccessible.

We value your trust in our commitment to providing the best possible training experience and customer satisfaction. Our refund policy reflects our confidence in the quality of our courses and our commitment to your satisfaction.